Q: “Do you do small jobs?”
A: We specialise in commercial and municipal work, although we do maintain a large number of domestic properties as well.
Q: “Do you take the clippings away?”
A: We can, although an increasing number of clients are getting us to scatter or mulch clippings in-situ (or put them on a compost heap) in order to reduce their costs. The SIC charge us a considerable sum per-tonne for disposal of green waste, largely due to landfill-tax levied by the government.
Q: “How much will it cost me to get my grass cut?”
A: We can provide you with an instant estimate for your grass-cutting, using ‘LawnCalc’ – see our costs page for details.
Q: “Do you do other garden work?”
A: Yes, we have two highly experienced (and efficient) gardeners on our team.
Q: “Do you need to use my electricity?”
A: No, our machines have petrol engines.
Q: “How often do you come to cut?”
A: This depends on a number of factors. Most private gardens have about 12 – 14 days between cuts.
Q: “Will I need to be in when you come?”
A: If we’ve never been at your site before then sometimes that can be handy, so that you can show us around the job. However, if you can give us clear instructions in an email, or over the phone (or via LawnCalc), then we’ll just roll up and get on with the work.
Q: “How do I pay?”
A: You can pay by direct bank transfer, our bank details are found on the remittance slip at the foot of your invoice.
Alternatively some clients like to pay by staged standing-order interim payments, if you would like to do that then let us know your intended instalment plan, and use your customer reference ID as the payment reference so that we can match your payments to your account.
We accept direct debits, and usually ask new clients to fill in and send back the direct debit mandate form before work progresses – you can download a copy of the form here. We can either set up staged payments for you, or invoice you on an ad-hoc basis. VAT invoices, which show a full breakdown of all the visit dates and so forth, are sent either through the post, or via email.